Privacy

How your information is used

When you submit an inquiry, we use your details to respond with availability and confirmation information. We keep the process simple and relevant to your request.

What we collect

  • Your contact details (like name, email, and phone)
  • Trip preference details (like requested date and number of travelers)
  • Message content and any accessibility notes you choose to share
  • Basic technical information needed to operate the request process

Why we collect it

  • To reply to your request and provide confirmation details
  • To coordinate logistics with the right local partners
  • To answer questions and support your booking
  • To maintain service quality and prevent misuse

How long we keep it

We keep information only as long as needed to handle your inquiry, support the experience, and meet legitimate business and legal requirements.

Your privacy choices

If you requested email updates, you can tell us you’d like to stop. For anything else, contact our support desk and we’ll help with reasonable requests.

Helpful notes
  • Don’t include sensitive financial information in your messages.
  • Only share accessibility needs or special requirements you feel comfortable discussing.
  • We use your details to communicate directly with you about your request.
Contact support Back to request page